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WellCare will be performing maintenance on Saturday, December 21, from 6 P.M. EDT to 8 A.M. EDT the next day. You might not be able to access systems or fax during this time. We are sorry for any issues this may cause. Thank you for your patience. If you need assistance, contact us.

Notice of Non-Discrimination

Discrimination is Against the Law

WellCare of Kentucky complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

WellCare of Kentucky does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

WellCare of Kentucky provides free aids and services to people with disabilities to communicate effectively withus, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

WellCare of Kentucky also provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, call us toll-free at 1-877-389-9457 (TTY: 711). We’re here for you Monday–Friday from 7 a.m. to 7 p.m., Eastern time.

If you believe that WellCare of Kentucky has failed to provide these services or discriminated in another way onthe basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:

1557 Coordinator
PO Box 31384, Tampa, FL 33631
Telephone: 1-855-577-823 TTY: 711
Fax: 1-866-388-1769
Email: SM_Section1557Coord@centene.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our 1557 Coordinator is available to help you.

You can also file a grievance with:

EEO/Civil Rights Compliance Branch
Cabinet for Health and Family Services
Office of Human Resource Management
275 E. Main St, Mail Stop 5C-D
Frankfort, KY 40621
Telephone: 1-502-564-7770
Fax: 1-502-564-3129
Email/Web: https://chfs.ky.gov/agencies/os/oig/dai/cb/Pages/default.aspx

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Officefor Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Telephone: 1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at: https://www.hhs.gov/ocr/complaints/index.html.