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Due to Hurricane Milton, it may take a longer to answer your call. Do not hang up. If this is urgent call 911 now.

Frequently Asked Questions

Members often ask questions about their health plan when visiting their provider. They may also call Customer Service at 1-877-389-9457 (TTY 1-877-247-6272) for help. Here is a list of the some of the questions that are asked.

Q: Where can I get my prescriptions filled?

A: Prescriptions written by providers that work for WellCare must be filled at a participating pharmacy. You can find a list of pharmacies on our website. You can also call Customer Service at 1-877-389-9457 (TTY 1-877-247-6272) to use our voice response system or speak to a representative to obtain a list of pharmacies you can use.

Q: What happens if I need care over a weekend when your office is closed? Should I go to the emergency room?

A: If it is an emergency, go to the emergency room right away for care. If it is not, your PCP can be reached 24 hours a day, seven days a week. After-hours care may be provided by a 24-hour answering service, which will give the following options:

  • Page the physician
  • An advice nurse with access to the PCP
  • On-call PCP
  • You may also call the Nurse Advice Line at 1-800-919-8807 for help with level-of-care decisions

For More Frequently Asked Questions, Visit Our Help Center.