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Electronic Visit Verification (EVV) for Home Health Care Services (HHCS)

December 27, 2023

It’s almost time – Electronic Visit Verification (EVV) for Home Health Care Services (HHCS) begins tomorrow!

The Department for Medicaid Services (DMS) strongly encourages providers to begin using EVV to capture data for at least some visits beginning tomorrow. All HHCS providers must begin using EVV to capture visits by January 1, 2024. DMS expects providers to follow the schedule below for the adoption and use of EVV.

• January 2024: Providers must use EVV to capture data for at least 50% of visits.

• February 2024: Providers must use EVV to capture data for at least 75% of visits.

• March 2024: Providers must use EVV to capture data for 100% of visits.

Providers have one more opportunity to meet with DMS and Therap before tomorrow’s go-live. EVV HHCS town hall #10 is scheduled for TODAY from 1-2:30 p.m. Eastern / Noon – 1:30 p.m. Central. You can register to join the town hall.

Both DMS* and Therap will continue to provide support following EVV HHCS go-live through direct interaction and stakeholder webinars.

EVV HHCS Town Hall #11 - Join Therap for Go-Live follow-up January 3, 2024, 1-2:30 p.m. Eastern / Noon-1:30 p.m. Central To register: 

EVV HHCS Post-Go-Live Touchbase - Join DMS for updates, reminders and to get your questions answered. January 8, 2024, 10-11 a.m. Eastern / 9-10 a.m. Central To register: 

Additional Provider Support and Resources

Providers can visit the Therap Kentucky EVV website at https://help.therapservices.net/app/kentucky-evv to find additional resources. Available information includes EVV training videos, user guides, frequently asked questions, and recordings/presentations from the town halls.

A link to Therap’s Kentucky EVV website is available on the DMS EVV website at bit.ly/KYEVVWebsite.

Contact Information

Providers with questions can also reach out to DMS and Therap directly.

To contact DMS, call (844) 784-5614 or email 1915cWaiverHelpDesk@ky.gov

To contact Therap, email KYSUPPORT@therapservices.net.